FAQ-Frequently asked questions about products

Shipping: How much time does it take for the product to arrive? Product orders shall be processed within 48-72 hours of the order being placed. Expected shipment time is 5-6 business days How much is the shipping cost? We offer FREE SHIPPING to any address in India to our customers. Do you provide international shipping, If so what are the shipping charges? Yes, we do ship internationally. Local customs duties are to be borne by the customer and are not factored into checkout prices. International shipping prices vary by destination. Returns & Refunds: How do I return the product? If you find that a product is damaged, or that you have received a wrong product, we are happy to process an exchange within 7 days. What is the return policy? If you have received a damaged product, please initiate a return within 1 day from the time of delivery. Our courier partner will pick the damaged product from your doorstep and will replace it within 7 working days at no extra cost. If in case the product is not in stock, the complete cost of the product will be refunded back to you within 10 to 15 days, In the rare case where a pickup option is not supported by our courier partner you should have to ship the product to us and we will reimburse the courier charges (Maximum of Rs 59 for every 500gms shipped). How do I get a refund? We do not have a refund policy. However if a customer paid twice for one transaction, the one transaction amount will be refunded via the same source within 15 to 20 working days. Payment Options: Which payment options are available? We accept most international credit cards. We accept online payment via PayTM /Cashfree and PayPal. We also offer COD Payment. For additional options and bulk orders you can contact us at: Via email at info@optimamart.com Via telephone at +918700153209 [Available between 10am to 6pm]. Is buying online safe? The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers. Is Interest FREE EMI option available? Yes, we do offer Interest FREE EMI option. You can choose BUY NOW PAY LATER option at billing page. Orders & returns How Can I Cancel Or Change My Order? If you’d like to cancel an order before it’s shipped, you can call us or send us an email at info@optimamart.com. We will refund 100% of the amount paid. Order cancellation must be initiated within 24 hours of order placement. If you would like to cancel an order after the payment has been processed please contact us at info@optimamart.com or via telephone at +91 8700153209 [Available between 10am to 6pm] How Do I Track My Order? You will receive an email with the order confirmation, and the status of the order. You will also receive tracking information from us, where you will be able to see exactly where your order is and what stage of processing. Who should I contact if I have any queries? Please contact us at info@optimamart.com or via telephone at +91 8700153209 for any doubts or queries. [Only available between 10am to 6pm]